Implementing a Customer Community and Knowledge Base for African Leadership University to Facilitate Self-Service
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Client: African Leadership University (ALU)
Industry: Higher Education
About The Client:
ALU is a network of tertiary institutions with operations in both Mauritius and Rwanda. It uses a personalized, student-driven, project-based, and mission-oriented approach to create agile, lifelong learners who can adapt to a changing world. Its mission is to build 25 campuses across the continent and produce 3 million young African leaders over the next 50 years by equipping students with relevant skills that match the evolving world.
Case Study Overview:
Teqfocus modernized the clients’ Salesforce Service Cloud environment creating a framework for data storage and enabling them to have better control over their campaigns. ALU achieved a 47% increase in customer success, 42% revenue growth, and 37% increase in predictive content distribution.
We helped ALU have an interactive customer interface platform for a better customer experience. We performed a transition to intelligent CRM, a hybrid infrastructure, integration with ERP, and much more.
We helped ALU have an interactive customer interface platform for a better customer experience. We performed a transition to intelligent CRM, a hybrid infrastructure, integration with ERP, and much more.
